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Monitor never arrived

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HP Omen 27 inch 240hz

Purchased the 27 inch HP omen monitor on 11/12, fedex said it delivered 11/17.  Never received it.



I have had no luck whatsoever contacting customer service. I have only managed to get in touch with tech support, who keeps directing me to a line that insists I need to contact tech support via the chat app again. I keep getting sent in circles and I have literally left my phone at my desk for an entire day on hold, with no response from HP. Is there a way to resolve this?

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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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