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My Carepack Purchase hasn't been delivered, I have the email confirming the purchase on October 28th

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My Carepack Purchase hasn't been delivered, I have the emails along with the order number confirming the purchase on October 28th 2020 and now my warranty has expired on November 24th.  I need help resolving this issue.

Dear Bill Fleschute,
Thank you for your Store order.

  • Your order number is [personal info removed]
    Your order number is your invoice number
  • Order date: Oct 28, 2020

We received your order and have begun the order confirmation process. We will email updates as your order status changes.
Your selected delivery method is: Express 1-5 Business Days. Orders which include more than one item may arrive in multiple deliveries.

HELPFUL TIP!: You can resolve most questions through online order status or our FAQs page. For non-urgent inquiries, please submit through our online form.

I can't get the photos to post so I added the text instead.

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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