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Jofe
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My HP 15t laptop left hinge broke and the left corner is cracked and bulging. It was not dropped

HP Recommended
HP Notebook - 15-bs134wm
Microsoft Windows 10 (64-bit)

My HP 15t laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then separating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help.

I see others have had this problem seems a design defect.

 

If I can get HP to send me a new cover and hinge if needed I can get it repaired. Have had the computer just over a year. No drops, falls, or spills. Just opened it up one day and bam.  I lost my job due to COVID-19 and cannot purchase a new computer at this time and I desperately need one to search for employment. .

New Genuine HP 15-BS 15-BS134WM Series LCD Back Cover Red AP2040001J0 L19444-001

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Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
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@Jofe I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 26,473 2,620 4,016
Message 2 of 2
Flag Post
HP Recommended

@Jofe I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation