My HP 15t laptop left hinge broke and the left corner is cracked and bulging. It was not dropped

[Jofe]

My HP 15t laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then separating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help.

I see others have had this problem seems a design defect.

If I can get HP to send me a new cover and hinge if needed I can get it repaired. Have had the computer just over a year. No drops, falls, or spills. Just opened it up one day and bam.  I lost my job due to COVID-19 and cannot purchase a new computer at this time and I desperately need one to search for employment. .

New Genuine HP 15-BS 15-BS134WM Series LCD Back Cover Red AP2040001J0 L19444-001

[Riddle_Decipher · Accepted solution]

@Jofe I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

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