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My HP Pavilion x360 laptop won’t turn on but the charging light stays on when it’s plugged in

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Pavilion x340 14” 2-in-1

I bought my Hp Pavilion x360 14” 2-in-1 a week ago and it was working perfectly fine until yesterday when I was recommended a Windows update. My laptop has always run a bit hot but now it won’t turn on, even after I tried hard resetting it, and the charging light stays on when plugged into to charger but my laptop doesn’t turn on and it still feels hot. Also emitting a bit of a smoky smell from the bottom and side with charger. Help!

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I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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