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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-21-2020 03:27 PM

HP Recommended
Product: Pavilion x340 14” 2-in-1

I bought my Hp Pavilion x360 14” 2-in-1 a week ago and it was working perfectly fine until yesterday when I was recommended a Windows update. My laptop has always run a bit hot but now it won’t turn on, even after I tried hard resetting it, and the charging light stays on when plugged into to charger but my laptop doesn’t turn on and it still feels hot. Also emitting a bit of a smoky smell from the bottom and side with charger. Help!

1 REPLY 1

‎08-24-2020 12:45 PM

HP Recommended

@RiKkiH1

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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