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My HP account shows the wrong warranty dates.

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OMEN by HP Laptop PC
Microsoft Windows 10 (64-bit)

I've tried disputing my warranty but the page never loads. The care pack registration email gave me different beginning and end dates from the dates on my account. I bought a 3 year care pack, and I'm only seeing a 2 year warranty. This was supposed to begin after my one year warranty ended, it is not an extended warranty and I don't understand where the dates are coming from on my account. It says 3 year care package but the beginning and end dates are not a 3 year span. 

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Welcome to the HP Support Community.


I request you to contact the HP Support Team regarding this.




Note:  Select the country accordingly to get the contact details for support.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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