12-25-2018 12:23 AM - last edited on 12-25-2018 07:16 AM by kevin-t
My keyboard isn’t working properly and i did a diagnostic test and this is my failure id MBXWLF-9A69B7-XD7W3F-G4R803. What does that mean.. Please help me
12-26-2018 03:00 AM
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the keyboard.
Appreciate you trying the steps. Don’t worry, I’m here to help!
The failure ID confirms it to be a hardware issue. I have sent you a Private Message with the service options for your computer.
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