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Bianca961 Student
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My keyboard is not working properly

Microsoft Windows 10 (64-bit)

My keyboard isn’t working properly and i did a diagnostic test and this is my failure id MBXWLF-9A69B7-XD7W3F-G4R803. What does that mean.. Please help me 

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HP Support Agent
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My keyboard is not working properly

@Bianca961

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the keyboard.

 

Appreciate you trying the steps. Don’t worry, I’m here to help! 

 

The failure ID confirms it to be a hardware issue. I have sent you a Private Message with the service options for your computer. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know if you have any other questions.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead :)

Asmita
I am an HP Employee

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