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city1121
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My order got cancelled and gift card was charged

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Hello , today i made an order . after 5 minutes it was cancelled but gift card was still charged. i need help with this

 

Tried to contact HP several times by phone , nobody is answering the call . tried the online chat , still no response, great service HP

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TEJ1602
HP Support Agent
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@city1121, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

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city1121
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i have replied with personal details which they asked me to send in private chat , waiting for the response , i need help with this

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