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justincharlier
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Message 1 of 2
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My order was declined but my card was charged?

HP Recommended
HP Spectre x360 15t

Hello,

 

I ordered an HP Spectre x360 on the HP.com website with order number H338805671. I was able to pay for it using my debit card, but suddenly when I placed my order, the order was declined. When I checked my bank account, I was charged for the laptop. I don't think HP can do anything about this, so can anybody help me get a refund?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@justincharlier

 

I reviewed your post and I understand that you are facing issues ordering a laptop from HP website.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact our sales team in your region and they will assist you in ordering the laptop.

 

Refer to the below link for contact information.

 

https://store.hp.com/us/en

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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