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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-29-2022 04:52 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV)
Operating System: Microsoft Windows 11

I just bought this laptop from the HP store on Amazon, and when I registered it, it said it only had 7 months left on the warranty, that the warranty started May 27, 2022 though I only ordered it Nov 25, 2022. My HP Dev One Linux laptop has a similar problem, though when I contacted the HP Dev One team they said that support was through them and the HP warranty was irrelevant. That's not the case here, so what do I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2022 06:19 PM - edited ‎12-05-2022 06:21 PM

HP Recommended

I would like to thank David at @HP on Twitter for resolving this for me. He wanted a copy of the invoice from Amazon, and my contact information, and they reset my Warranty to the full 12 months.

View solution in original post

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4 REPLIES 4

‎12-03-2022 08:14 AM

HP Recommended

Hi @Resuna,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing warranty issues with your Victus By HP 15.6 Inch Gaming Laptop 15-Fa0000 (599K0AV) wherein the warranty expiration date is not correct.

 

Please follow the steps from this document to submit a dispute to validate your warranty. 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎12-03-2022 09:25 AM

HP Recommended

I think I already tried that and the link to dispute the warranty wasn't there for me.

I'll check when HP support is up again. 😞

SORRY...

HP Customer Support site is temporarily unavailable

 

In the meantime I have contacted @HP on Twitter and they've been asking me for contact info and a copy of the invoice...

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‎12-03-2022 05:06 PM

HP Recommended

Yes, I already did that, and the "dispute this" link does not come up. The support page you linked says:

note:
If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

What does this mean? It's a gaming PC. If that's a "commercial product" then there's no such thing as a computer that isn't a "commercial product". Geese.

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‎12-05-2022 06:19 PM - edited ‎12-05-2022 06:21 PM

HP Recommended

I would like to thank David at @HP on Twitter for resolving this for me. He wanted a copy of the invoice from Amazon, and my contact information, and they reset my Warranty to the full 12 months.

Was this reply helpful? Yes No
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