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NEED HELP RETURNING A DAMAGED MONITOR

HP Recommended
HP 22er 21.5-inch Display

I purchased my 8 and 9 year old monitors to connect to their chromebooks while being virtually taught because of this thing called COVID.  One monitor is broken and I can't get anyone to help me get this shipped back.  I don't care which one HP chooses, but either refund me my money upon receipt of return or send me a replacement upon receipt of my return.  Either or is fine.  PLEASE HELP!

 

I can't initiate an on-line return because my order number was for 2 monitors and the total is >$250.  However, I only want to return one monitor.

 

Order #:  H339528527 

  • Purchased on December 3, 2020 at 1:05PM EST
  • Delivered via FedEx on December 9, 2020 at 10:40AM EST
  • HP Chat Session 5703065 December 9, 2020 around 12:30PM EST - "session ended"
  • US Consumer Question #1415788-2231113-2683779#:  Not able to help, please contact HP Technical Support
  • December 23, 2020 #1415788-2246119-2705502#:  I am asked to send a picture of the box the monitor was shipped in and a picture of the monitor
    • In response I send both pictures
    • Receive reply that I need to contact HP Technical Support
  • December 28, 2020 #1415788-2246119-271564:  Told I need to contact the HP Resolution Team at 888-444-8834
  • January 6, 2021 I have called 888-444-8834 and I have been on-hold for 2 HOURS!

 

 

 

 

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