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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2013 04:05 AM

HP Recommended

Going to HP Technical Support Page for (say) HP Pavilion dv7-6103ea or dv7-6c01ea. Search for drivers. You are only now given the option to order recovery media. The original downloads have all disappeared.

 

Also, although the dv7-6c01ea was shipped with Windows 8, the drop down menu to 'select your operating system' only allows Windows 7 to be selected!!!

 

Please can you fix this. Thanks.

 

Links: http://h10025.www1.hp.com/ewfrf/wc/product?product=5141791&lc=en&cc=uk&dlc=en&lang=en&cc=uk

 

and http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=uk&dlc=en&sw_lang=&product=5212... 

5 REPLIES 5

‎04-26-2013 04:39 AM - last edited on ‎04-19-2016 01:01 PM by HP Administrator

HP Recommended

Hi,

Download and install the HP Support Assistant if it was not preinstalled with your PC and not available on the Start screen:

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

Once the software installed, follow the steps below to get the latest drivers through the HP Support Assistant interface and check if that helps:

http://support.hp.com/us-en/document/bph07165

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-26-2013 04:43 AM

HP Recommended

The following image is my results with the link you provided. the problem is at your end.

 

results.png

 

results1.png

 

Check your installed forewall.

 

Best regards,

erico

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-26-2013 04:51 AM

HP Recommended

It is working now and I have changed nothing so must have been a system glitch at your end? Before I contacted you, I checked with a friend who was at a different location and they couldn't download either. All seems to be working again now so thanks.

 

However, the issue that only drivers for Windows 7 for the dv7-6c01a (and not Windows 😎 are available is still an issue and that is a change from a few months ago...

 

 

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‎04-26-2013 05:16 AM

HP Recommended

I guess there was some temporary issue with the HP site, the Download section was actually completely missing for me as well just 20 minutes ago but now it shows up again:

1.jpg

 

Now it seems to work fine and Windows 8 do listed for the dv7-6c01ea and you may access it using this link:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5212...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-26-2013 05:55 AM

HP Recommended
Thanks. Looks like somebody else is monitoring this feed and fixing things 🙂
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