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02-03-2009 04:47 AM
I had the misfortune of having to call tech support the other night. After 1 1/2 hours on the phone it was decided that the video borad in my 2 month old computer had to be replace because it suffered from a "known" problem i.e. a noisey fan. The reason i had called was to ask about a noisey video board fan as I had already troubleshooted the problem but as all of them do, they had their script they had to follow.
The new board was arranged to be shipped in about 5 days. OK. Now their Customer service manager is calling me twice a day to want to know if the problem has been fixed. I could not make him understand the repair part had not even been shipped yet, must less the problem resolved.
Finally I told him NO the problem had not been fixed, he should read the detail of the case and would realize that the part was not scheduled to be shipped for several more days, and further more do not call me again. I am tempted to start another ticket on how completely clueless HP customer service is, but I figure that would cause another round of calls wanting to know if the problem had been fixed to my satisfaction.
02-05-2009 11:15 AM
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02-05-2009 05:21 PM
I apologize if the post was off topic. I scaned several other posts within the forum that were of the same category, i.e. wanting to document an issue while dealing with HP.
That said, here is some feedback on the board and and a suggestion for a possible improvement as the name suggests. As an HP sponsored board, I would think it would be worthwile for HP to have a way to monitor customer satisfaction, both good and bad. These forums would be the ideal way to do that if an appropriate section was added
02-05-2009 07:52 PM
03-24-2009 02:49 PM
They're calling you and your complaining??? Please tell me what you did to get them to call you..... I still haven't received my bluetooth module that I ordered on 03/02/09. I'm still biting my tongue and trying to be reasonable with this. I woul.........never mind, I regress........:smileysad:
03-24-2009 04:02 PM