Need to talk to support tech I was with yesterday

[formerboss]

need to talk to Gerson, support tech

[Dragon-Fur]

@formerboss

Are you sure you were speaking with HP?

Were you doing so, you will have an HP case number and contact options.

If you have been scammed, you best change the password on your router AND reset it.  It may not be enough, but there is no point in leaving the doors open.

Also, change the password on your computer -- run a deep scan for "bugs" and threats.

________________________________________________________________________

HP Contact Information – Sales, Technical Support, other Contacts 

Scams and Unscrupulous Contacts – Please READ:

Be aware of scams, thieves, and vermin that infest the underbelly of the forum. 

These people are NOT here to help you.

• HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

AND

Signs of Vermin:

• Do not respond to “for hassle free help – call us at this number” messages.
• HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.
• HP does NOT sign email or messages as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.
• Verify all phone numbers against HP Contact information in HP Documents.
• HP will not call you to tell you there is a problem on your computer.
• HP will not call you and ask for your personal information.
• HP will not call you to offer you money.
• HP will not insist that you let the technician log into your computer.
• HP will not tell you your computer is full of malware and then offer to sell you a “plan”.

• Avatars and "HP" emblems inside an email or message can be faked.

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

HP Contact Options…

Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP

Click Support

Technical Support Details

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Everywhere else

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