My experience with HP Customer Support has been horrible. My notebook PC (still less than 1 year old) has had numerous problems. Most recently, in December 2008, the battery stopped holding a charge. I was in contact with Technical Support mutliple times (taking hours each incident). Twice they shipped me new batteries to try, which required that I go to FedEx and send the old batteries back. Finally, the PC would not even power up, even connected to AC power, so I had to send the entire PC in to replace the motherboard. Tech Support told me to back up all data, because, they said, they would not. This required me to spend extra money (I had to go to a private computer repair outfit to back up data, because the PC wouldn't even power up). After I received the repaired PC, I noticed a charge on my credit card from HP Product Services. On inquiry it was explained that I had "failed to return one of the batteries." The problem: it wasn't true; I did return all the parts. So I called Technical Support, finally speaking to a Case Manager and explaining the problem. I was assured the HP would issue me a refund for charge to my credit card. Now, however, I find that HP has reneged on this assurance, and I am being required to furnish proof to my credit card company of what transpired -- none of which would have transpired if (1) HP's prodcut hadn't been defective and (2) their Tech Support was more competent. I am 52 years, with good earning power, and will probably own several more computers in my lifetime. I guarantee that NONE OF THEM, OR ANY OTHER PRODUCT, WILL BE PURCHASED FROM HP.