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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
mmjohnson92
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New Care Pack but HP will not update warranty status

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Example: PavilionHP ENVY x360 Convertible 6530
Microsoft Windows 10 (64-bit)

I have no idea what to do. I have filed multiple complaints already regarding this but I purchased a new warranty (carepack) December 3. I have called and opened cases and filed complaints as I paid $100 to extend my warranty and my computer still says out of warranty. Every time I call I remain on hold for a long time and get flipped around to different departments where nobody knows how to fix it, one person over a week ago said they registered my warranty but it's still out of warranty to date. Additionally when I open a case about the warranty providing proof of purchase, the case gets closed with no contact.

3 REPLIES 3
Echo_Lake
HP Support Agent
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Message 2 of 4
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@mmjohnson92

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Click here: https://support.hp.com/in-en/document/c05084516 How to Submit a Dispute to Validate Your Warranty.


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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mmjohnson92
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Message 3 of 4
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Thank you for your response but I have done both of those things repeatedly and nothing has changed.

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Echo_Lake
HP Support Agent
HP Support Agent
26,940 26,874 1,267 1,311
Message 4 of 4
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@mmjohnson92

Thank you for posting back. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation