cancel
Showing results for 
Search instead for 
Did you mean: 
Cust1977
New member
2 1 0 1
Message 1 of 4
775
Flag Post

New 'Support' format

HP Recommended

I registered just to say how frustrating the new HP Support website is. It's like someone decided to go back to the 90's. No logic, chat and phone are hidden, and it is just a frustrating experience that seems it was made to benefit HP and not the customer.

 

Come on guys, do you really not get it???

 

3 REPLIES 3
Cust1977
Author
New member
2 1 0 1
Message 2 of 4
Flag Post
HP Recommended

Does anyone actually test this with REAL customers. The site looks like it was designed to benefit HP, and not the customer.

I found at least a half dozen 'errors' (try replying to this post for example) and it took 10 minutes just to find the chat option, and when I finally did it told me I couldn't chat, I had to call for my product!?! How backwards is that. Get with it....

0 Kudos
MikeHolli
Level 1
9 6 0 1
Message 3 of 4
Flag Post
HP Recommended

Couldn't reply to your other post, so I will do it here. HP does not make the ink themselves for your printer, ink (all) comes out of India, and they set the prices (Wholesale) for the various companies out there in the world. Also it is normal to have 3 ink cartridges for a photo printer. Now on to your not being able to use the printer, I want you to go into "Device Manager" then to printers, if there is a yellow circle with an exclaimation point within it, means the driver doesn't work with that version of Windows, or no driver was installed. Right click the printer model shown, and select search for a new driver, if it cannot find one within Windows, jump onto the internet and go over to HP's Expert support webpage and see if there is a driver available (HP models ONLY) My money is on that you will find one there.

0 Kudos
Ciara_B
Level 11
8,714 7,779 283 653
Message 4 of 4
Flag Post
HP Recommended

@MikeHolli

 

Just as an FYI, we do have HP manufacturing sites that make ink cartridges. There's one here in Ireland, another in Singapore and various sites in the US and other countries.

 

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation