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Dennis_Handly
Level 7
1,515 1,503 30 63
Message 1 of 4
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New format has many usability problems

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This new format is much worse than before!  (I'm on firefox if that matters.)

1) I'm on the feedback board and I can't find the new post button.  I have to got back to the main page and then I have to use the "show all" to even find the correct board!

2) Replies don't have possibly changed subjects?

3) There is too much screen real estate wasted for the author info!

4) There is no obvious "options" button,  you have to guess what the "..." means.

And when clicking on the "..." I have a hard time being fast enough to select an option!

5) On a category page, there is no indication of how many new posts there are:

https://h30434.www3.hp.com/t5/Software/ct-p/Other2

It just lists the boards with no numbers!

6) As mentioned elsewhere, there is no kudos button on first post in a thread.

7) I no longer see a thread options button vs post options.  I want to float threads to top of board.  My existing ones are still there but how to do that with new ones?

😎 And worst of all, I see nothing that mentions the changes.  Nothing on "Let's Get Started".

9) The search box says "Search/Ask the Community".  I would think that Ask is confusing/presumptuous since it implies a human or at least an AI.

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3 REPLIES 3
Debbie_L
Retired
Retired
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Message 2 of 4
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Hey @Dennis_Handly, thank you so much for sharing your feedback with us.  This has been shared with the communities team and we very much appreciate your taking the time to write us this detailed feedback.

 

By the way, if you'd like to read more about this redesign, we actually posted about it on our blog: https://h30434.www3.hp.com/t5/Community-Blog/The-HP-Support-Community-has-a-fresh-new-look/ba-p/6841...

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
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Dennis_Handly
Author
Level 7
1,515 1,503 30 63
Message 3 of 4
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> we actually posted about it on our blog:

 

I expect this to be on an Announcement page, not some blog. Like:

https://h30434.www3.hp.com/t5/Community-News/bd-p/News

 

Also, since last week, it has gotten worse.  All info about whether post are new or not is now gone on the boards themselves!

When I click on a thread, it don't go to the first unread post.  😞

I.e. I expect the link to be:

Something like:

https://h30434.www3.hp.com/t5/Forum-Feedback-Suggestions/New-format-has-many-usability-problems/td-p...

Like this forum:

https://community.hpe.com/t5/Languages-and-Scripting/sed-masking-credit-card-numbers/td-p/4303593/ju...

Lil_Boy_Blue
Level 12
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Message 4 of 4
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I may have worded it differently, but I agree, it looks poor and performs even worse.

 

 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation