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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-31-2019 06:54 PM

HP Recommended
Product: 10.1" digital picture frame
Operating System: Other

I have a 10.1 inch digital picture frame and I am using a 15 GB thumb drive. It is not displaying all of the pictures that are saved on the thumb drive. I don't know if it is only compatible with smaller thumb drives around  8 GB or less. I had this issue with another brand of digital picture frame but I don't see the size requirement listed anywhere in the user guide.

3 REPLIES 3

‎09-03-2019 01:26 PM

HP Recommended

@Carrie15

 

Welcome to the HP Support Community.

 

It supports pictures with JPEG format. Are all pictures of the same format?

 

Let us know 🙂


I am an HP Employee

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‎09-05-2019 10:28 AM

HP Recommended

Yes all of the pictures are the same format.  However, there are already pictures loaded onto the frame.  So I will choose the thumb drive to play and it will start playing those pictures.  Then after a while it switches over to the pictures already loaded onto the frame without warning.

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‎09-09-2019 07:21 PM

HP Recommended

@Carrie15

 

Provide the product details for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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