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OJ 8040 w/ Neat stopped sending data to Neat

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I have scanned several items to Neat using the HP OJ 8040 and lately noticed that the data does not make it to Neat. i tried deactivating and reactivating the printer with my HP account and that still does not work. Any help would be greatly appreciated.





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HP Recommended

Hi there @Andy136, welcome back to the forums,


I saw your posts about the issues you are facing when scanning to Neat, as the data is not being received from your Officejet 8040, and wanted to reply. My best suggestion would be for you to get in direct contact with our Cloud Services. See their contact details below.



Please call HP’s Cloud Services at 1-855-785-2777, if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.



Best wishes,

a i n b o w 7000

I work on behalf of HP

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