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MERVINOC
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Message 1 of 2
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Omen Hp Obelisk Desktop

HP Recommended
Microsoft Windows 10 (64-bit)

I purchased a Omen Hp Obelisk Desktop from HP store in Gateway. I wasame  told by the salesman that it came with a 128 MB SSD as well as a 1TB SSD..

When I got home I found it had a 128 MB SSD and a 1TB mechechiical drive.

I phoned the store and advised them of this. The salesman confirmed that it should have a 1TB SSD.

I phoned back and the manager said according to her spreadsheet it should have a 1TB SSD drive.

I have been trying to get hold of HP to correct this but I have not been able to get any answers.

Also I can register my device as it says that my warranty has expired. The salesman said that the invoice was my warranty.

 

Thank you.

M. O. Christopher

[personal information removed]

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MERVINOC, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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