Online Account

[Lilcub]

Does any know how to contact support or customer service for online accounts? Somehow my entire HP account personal information and purchase history has been wiped out, not to mention saved credit cards, and myamy  shipping and billing). 

I contact sales, no help.Adter a week of calling I was finally sent to a customer service manager. She asked for a document of what I do, in order to get to my account. I sent 2 pages of screen shots. She said she'd get back I'm 4 days, it's now 9 days and no answer. I emailed her again, no answer.

Thanks. I'll take any suggestions

[Betty0610 · Accepted solution]

@Lilcub

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[heineyhocker]

Had same problem finally got a number with real person  [edit]  Got results.  was connected to this number through another tech support number.  Before i put the number on here , added to my address book, and called it again to make sure it was the right number. It ask me to subscribe or click smart something customers.  So seems like have to pay for this service, but I was connected buy another hp support person without paying dunno, may want to google. think its called HP smart friend services.