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Discussionbrave
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Order Cancelled?

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Envy x360 13-ay0008ca
Microsoft Windows 10 (64-bit)

This morning I viewed the Envy x360 13-ay0008ca on the HP Canada Store and decided to order it. It said “In stock and ready to ship for free”, listed as $949.00 CAD, and I also got the 2 year warranty for $170 CAD. I was excited to order the new laptop, but immediately after I successfully placed the order and received email confirmation, I checked the order status and it said “order cancelled”. It still says the order is cancelled, but the charge is still pending. I’ve seen some other forum posts saying similar things have happened to them, and am wondering if maybe the laptop is actually out of stock but just not appearing as so. If so, should I dispute the charge or am I actually going to receive the laptop I paid for?

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asmita6658
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Hi @Discussionbrave

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
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Hi @Discussionbrave

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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