Hi there - I placed an online order for a customized Spectre x360 13T and have had my order declined twice now. I cannot view the reason why because whenever I go onto the order status page and input my order reference number, email, and last 4-digits of my cell, it says that it cannot find my order anywhere. This applies to both order reference numbers. On top of this problem, like I said, I have two orders; however, it's the same item for both orders yet I only intended for one item. I am really just confused on why my order was declined and also if these two orders may accidentally be processed and I'll be somehow charged for both. Has anyone experienced anything like this.? What do I need to do?
p.s. I used my debit card which has sufficient funds for the order.