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Message 1 of 3
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Order Declined 2x

HP Recommended
Spectre x360 13T
Microsoft Windows 10 (64-bit)
Hi there - I placed an online order for a customized Spectre x360 13T and have had my order declined twice now. I cannot view the reason why because whenever I go onto the order status page and input my order reference number, email, and last 4-digits of my cell, it says that it cannot find my order anywhere. This applies to both order reference numbers. On top of this problem, like I said, I have two orders; however, it's the same item for both orders yet I only intended for one item. I am really just confused on why my order was declined and also if these two orders may accidentally be processed and I'll be somehow charged for both. Has anyone experienced anything like this.? What do I need to do?
p.s. I used my debit card which has sufficient funds for the order. 
Thank you
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Message 2 of 3
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HP Recommended



We cannot do anything from within the Community, of course.  "We" are not Sales.


Normally, I'd suggest (and, in fact, I do suggest) that you contact the HP Store Customer Service.


New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.



That said,

Request for an Assist


  • I will submit a request that someone take a look.

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HP Support Agent
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Message 3 of 3
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@JoeyHodson I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!


Thank you for visiting the HP Support Community. 

I am an HP Employee

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