Showing results for 
Search instead for 
Did you mean: 
  • ×
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
2 1 0 0
Message 1 of 2
Flag Post

Order Declined, But Processing

HP Recommended
HP Pavilion Gaming 15 Laptop PC - 8ZF33AV - HP Pavilion Gaming Laptop - 15t-dk100 HP Pavilion Gaming
Microsoft Windows 10 (64-bit)


I recently ordered an HP Pavilion Gaming 15 Laptop PC with some mionr customizations (color + Intel® Wi-Fi 6 AX 201).


HP Pavilion Gaming 15 Laptop PC
No DVD or CD Drive
256 GB PCIe® NVMe™ M.2 SSD
Full-size island-style backlit keyboard(Shadow black and ghost white)
Security Software Trial
Ghost White
16 GB DDR4-2933 SDRAM (2 x 8 GB)
Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds)
Office Software Trial
Windows 10 Home 64
HP TrueVision HD Camera+dual array digital microphone(Shadow Black with Ghost White)
15.6" diagonal FHD, IPS, anti-glare, micro-edge, WLED-backlit, 250 nits (1920 x 1080)
3-cell, 52.5 Wh Lithium-ion prismatic Battery
Intel® Core™ i5-10300H (2.5 GHz, up to 4.5 GHz, 8 MB L3 cache, 4 cores) + NVIDIA® GeForce® GTX 1050 (3 GB)

Thank you for your Store order.
  • Your order number is XXXXXXXXXX
    Your order number is your invoice number
  • Order date: Nov 27, 2020

We received your order and have begun the order confirmation process. We will email updates as your order status changes.
Your selected delivery method is Standard 2-8 business days. United States Customs clearance may add 1 day to the estimated delivery for customized and build-to-order PCs.

This holiday season, online shopping volumes are expected to be at an all-time high. As a result, delivery delays are expected

and then I received a second email :

Dear AHMED IBRAHIM, We are unable to accept your order.
• Your order number is XXXXXXXXXX
We thank you for your interest in HP products and recommend you look for your desired HP products at a retailer near you.


However, my orders page shows the order as processing and on clicking on "show order details", it shows Declined. I called my bank and they said that the amount was deducted from my account.
so what the deal here? I don't understand this, it has been a terrible buying experience so far. 

HP Support Agent
HP Support Agent
7,672 7,670 329 397
Message 2 of 2
Flag Post
HP Recommended

Hi @ahmed-ibrahim,


Welcome to the HP Support Community.  


As this is HP online store-related, I'd suggest you contact HP in your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation