Order Status not being updated, no emails

[Jenkin]

Well, I've been checking my order status frequently, and the black has been going up to the build assembly, but when the date came, the black bar disappeared, and the day past. The shipment day was supposed to be the 29th of April 2020, but its been a day later, and I don't know if HP should email me about delays or so.

[Riddle_Decipher]

@Jenkin I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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