Order changed from 'packing' to 'waiting stock'

[dt27]

Ordered from the HP UK store on 15/08/2020 and the laptop was supposed to come on 28/08/2020, but today, a day before the delivery date, the order status changed from 'packing' to 'waiting stock' and the delivery date was postponed  to 07/09/2020. How could this be the case?

Granted the order was stuck on 'waiting stock' for about a week after I placed the order, but surely, once it's entered the 'packing' stage, there's no reason for it to go back to 'waiting stock'?

[KrazyToad]

@dt27

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you contact HP Customer Care in your region for further assistance with this issue

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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