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Eldar7989
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Message 1 of 2
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Order declined,money charged

HP Recommended
HP Laptop - 17z-ca300

I just ordered a new laptop(HP Laptop - 17z-ca300) from the website and the purchase was declined. I called my bank and they said that there was no error from their side and the transaction was done. The money was charged, and it is blocked but the order is not placed. After that I wrote into the chat about this problem and the assistant replied that  "The HP.com Store uses standard industry practices to evaluate and accept credit card payments."Why it was declined and how I need to pay in order to put order correctly?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Eldar7989

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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