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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-16-2021 03:55 PM

HP Recommended

I just ordered an desk top today and my order at first glance shows that it is being processed but once I click on show order details it tells me that it has been declined even though hp withdrew money from my account. 

3 REPLIES 3

‎08-16-2021 05:06 PM

HP Recommended

I have been on hold trying to get talk to someone about my situation for almost 3 hours now and they have yet to answer my call, I most likely got robbed by hp at this point 

1 person found this reply helpful
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‎08-17-2021 06:51 AM

HP Recommended

@IzuG

Welcome to the HP Support Community!

 

Your business means a lot to us. As we have limited support boundaries in the support community as of now.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎10-04-2021 12:41 AM

HP Recommended

Hi! I have the same issue, I ordered my PC on September 25th, HP withdrew my money from my debit card, then the next day the order turn from processing to denied, after a long call and waiting for someone to pick up the phone. They tell me that my order have been escalated, and my order would still be processing. after a few days from that conversation, the order is still in decline mode. but after 10 days the money has finally been sent back to my bank. Very frustrating and feeling cheated. but I need a computer, So I attempted to make an order again on Oct 3. Again, the order processing, they take money out of my bank, and decline the order after transaction has been made. I feel like HP does not honor these order that have been made online, and just trying to take the money first, and wait for the customer to deal with their problem. I feel neglected as a customer, and I have been doing business with HP for years.

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