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Junyjune
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Message 1 of 2
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Order got cancelled

HP Recommended
17z-cp000 touch optional

I bought the 17z-cp000 touch optional laptop on friday because they were doing black friday sales and recently my laptop broke down.

I purchased it using my parents credit card, and my mom said that it was charged.

Yesterday, hp sent me an email saying that my order was declined, so I was going to call the phone number on the email today.

I checked my order status right before writing this and it says that my order got cancelled.

 

I want to know why my order got cancelled, and if it was hp's fault, if I can reorder it for the same price.

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Junyjune,

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help

 

We understand that the order is declined it has been charged, Please check the link that will help you with the status.

 

Hope that answers your question and you have a great day!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

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