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Order repeatedly declined

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HP spectre x360 15”
Microsoft Windows 10 (64-bit)

Greetings. I have tried to order the hp spectre x360 15” , but my order has been declined on 4 separate occasions. The first time, I tried to pay by credit card and the other times, through PayPal. However, none have worked so far. I am still keen on buying this product, however, the experience so far has been terribly disheartening. Please look into this at the earliest.

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I wish we could help - really.

We are NOT in any way associated with the HP Store.

We are not a business group in HP.

We are a user group of volunteers.


Right now - for days past for likely for a while, the website and the phone lines to the Store are crazy busy.

You'll need to be patient - if you can get placed on hold, try not to give up...

What else?  Customer Service might be able to help.

Waiting a couple of days MIGHT help, though the rush could stay this way for awhile.


Good Luck.

We'd love you have you join us as an HP new computer owner.  Smiling.


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HP Support Agent
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Message 3 of 3
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Hi @Jesneil,


Welcome to the HP Support Community.  


Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation