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Jesneil
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Message 1 of 3
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Order repeatedly declined

HP Recommended
HP spectre x360 15”
Microsoft Windows 10 (64-bit)

Greetings. I have tried to order the hp spectre x360 15” , but my order has been declined on 4 separate occasions. The first time, I tried to pay by credit card and the other times, through PayPal. However, none have worked so far. I am still keen on buying this product, however, the experience so far has been terribly disheartening. Please look into this at the earliest.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@Jesneil 

 

I wish we could help - really.

We are NOT in any way associated with the HP Store.

We are not a business group in HP.

We are a user group of volunteers.

 

Right now - for days past for likely for a while, the website and the phone lines to the Store are crazy busy.

You'll need to be patient - if you can get placed on hold, try not to give up...

What else?  Customer Service might be able to help.

Waiting a couple of days MIGHT help, though the rush could stay this way for awhile.

 

Good Luck.

We'd love you have you join us as an HP new computer owner.  Smiling.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order / information you seek

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
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Hi @Jesneil,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation