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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2022 10:39 AM

HP Recommended

Is there an email or phone number for escalation within HP regarding my order shipment? I have been trying to call the customer service support for days and either got disconnected or on hold with music for hours. Managed to get someone from the online chat but they were unable to help me. They gave me a number which is the same number as the customer service support. I am frustrated that I am unable to get anyone from HP to help with my order. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2022 06:21 AM

HP Recommended

@Alexyk

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎01-07-2022 06:21 AM

HP Recommended

@Alexyk

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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