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Daga12
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Solved!

Order waiting stock

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HP 14-dk0020na Full-HD Laptop
Microsoft Windows 10 in S Mode

Hi, I ordered a laptop from hp store UK. When I placed order it says that the product is on stock,after I placed order it says 'low in stock'. Estimated delivery date was today which is 7th January. I checked order status and on my phone it says 'packing' but when I checked on the computer it says 'waiting stock'. So, I phoned customer service and only information I received was the same as I can see on the computer and the woman said they will update tomorrow. I would like to know how long typically laptops back to stock as I read lots of negative reviews and many people said that they had to wait long time to get their order. I have no time to wait that's why I would like to know how long it can takes. I'm a student and I need laptop to work on it and can't wait a month or so. Anyone can help me? Because if it will take long time I wanna cancel my order and buy other laptop somewhere else. Also, I don't get it why the website said it was available and when it comes out of stock I have to wait. Why the store selling something which is not available and Misleads the consumer by giving incorrect information about the availability. 

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Betty0610
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@Daga12

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

 


I am an HP Employee

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Daga12
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Thank you for your reply, I already solved this problem directly with HP. My order will be tomorrow. Thank you 

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Betty0610
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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