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Ordered extended warranty, HP has sent me ZERO and took my money

HP Recommended
Threw box away. Bought at Best Buy
Microsoft Windows 10 (64-bit)

HP has the nerve to send me emails asking for a review. I CANNOT get in touch with a human. 

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You will need to know your computer information to speak with Care Pack support.

In particular, you'll need your product serial number.

Have your paperwork ready - whatever you have  - showing you ordered the Warranty.


Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number of any device.

Do not post any private information here - we are a public resource.



Care Pack - Optional Coverage Plans

Select Region (top right) > Enter your product number in the form to view available Warranty plans for your device


Care Pack may not be open on the Weekend - some departments are on a 5-day / workday schedule.



Additional Information - FYI


Warranty Check / Product Registration



  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ


  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices



       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.


  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details


NOTE: The online database results do not impact the actual contract.


Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.


HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.




Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .




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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation