I have just put down the phone with your representative in Tech support HPprinter(Apple). His name is Robb. My tkt. # is [personal info removed for safety].
I have have had Hp products for many years now. I have spoken with many Technicians and have had good and bad experiences. But I am obliged to recommend Mr. Robb. His proficiency and professionalism renewed my faith in the term CUSTOMER SERVICE. He was patient and tactful and KNEW what his job was and did it with kindness and character.
I don't usually write these types of letters but I felt I had to. Congratulations on having people like Mr. Robb on you team.