Over a month delay order

[drios9107]

Hi, I bought a laptop on november 21 and it was supposed to arrive on december 7, a few days later the date changed to december 17. Its being over a month since the purchase. The shipping was supposed to be just 2-8 working days. What's taking so long? 

Best regards

[praveenbv]

Hi@drios9107, Welcome to the HP Support Community!

Apologize for the delay in shipment. 

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Select a subject type

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

OR

• HP Store – India - English
• HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order/information you seek

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[drios9107]

The order status is "shipping" since december 13, however the tracking number provided in the order details cannot be found in FedEx plattform. Who should I contact to?

[rm575]

An apology is nice, but what we really want is an explanation of why our orders are weeks late with a genuine recovery date. Giving us links that tell us that our purchases we're to be delivered last month is of no value and frankly, maddening. And while you're at it, have someone in customer service actually pick up the phone.

[drios9107]

Today is being 2 months since I bought the laptop, so far the customer service has been completely useless with their automated responses.

[drios9107 · Accepted solution]

A week ago, after 2h waiting on the phone somebody attended me and finally the shipping arrived a couple of days ago.