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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2011 11:59 AM

HP Recommended

Wonder how you ever won awards for your service HP??? My new All in one desktop I purchased on Janurary 29 2011 will not even boot up after your phone support guys( notice I said GUYS as in morer than one) had me F10 & F11 till my pc would no longer boot then asked for my credit card to send me rescue disc. WTF????? I started with an issue of the pc locking me out and not waking back up. Now I am out another $28.17 for rescue disc to be overnighted and were not shipped till 3 days later, again WTF???? How about include disc in the new purchase?? Might cost you a total of $2 to create and include in packaging. Nothinglike speading a cool grand for the latest and greatest and getting a POS!!!!! I want my money back!!!!!!!!!!!!!!!!!!!

3 REPLIES 3

‎03-21-2011 11:50 AM

HP Recommended

I agree why can we not get help for poor service. HP tech support wiped out my programs then I have to BUY a rescue disc. Something is wrong with your service provider.

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‎03-21-2011 12:02 PM

HP Recommended

PS I am still on hold with HP Tech asking why they did not mail the rescue disc till today. As of now I have been on hold 24.06 minutes. I did call you 800 # so I can let this set on speaker phone all day on your dime!!!!!!!!!!

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‎03-21-2011 02:58 PM

HP Recommended

 

Welcome to the HP Consumer Support Community.  This is a peer-to-peer community for customers to connect and share solutions regarding their HP products.  If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Thank you.

 

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