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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-24-2020 07:53 PM - edited ‎01-24-2020 07:53 PM

HP Recommended

I recently purchased a replacement part on the Parts.HP website. The Item was not marked as unavailable, and is an individual cable. The estimated ship date adds up to the processing time being 15 days. Is it normal to wait 15 days for a single part? Is there a common reason for the part to take that much time? If so, what might be going on with the item? Would it be for example, being produced or taking a while to locate? Or internationally sourced perhaps? The processing time seems rather long compared to most online storefronts processing + shipping times. Just wondering, I'm not upset, just curious.

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‎01-28-2020 07:08 AM

HP Recommended

Hi @Epion660

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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‎01-28-2020 07:08 AM

HP Recommended

Hi @Epion660

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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