Physical damage

[_kat_schex_]

My computer is physically broken but I can't figure out how to get in touch with a live person so I can figure out how to get it fixed. The left click button on the touch pad is missing one of the prong that holds it in so now it wiggles. It's not a major issues but my warranty expires soon. 

[Dragon-Fur · Accepted solution]

@_kat_schex_ 

Submit an online case for HP Warranty Service.

After the case is submitted, contact information for your area will be displayed on your screen.

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HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information to submit your online case
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Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
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• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

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