cancel
Showing results for 
Search instead for 
Did you mean: 
twinran1
New member
1 0 0 0
Message 1 of 2
581
Flag Post

Poor communication/customer service from HP

HP Recommended

I recently had a problem with my All-in-One as it would not receive complete faxes.  After spending hours with the tech. people via the online chat option, it was determined that the problem could not be solved.  I was offered an upgraded All-in-One at a reduced rate with free shipping etc.  I asked how long it would take to receive the shipment (this was a Friday) and was told the following week.  I asked what the cost would be to have the product shipped overnight as we needed it for our home business.  I was given the price and told that the product would be there the next day by noon (Saturday).  My confirmation e-mail stated that the shipment method was "Shipment Method: FED-EX NEXT DAY (AFTERNOON)" 


Well, the next day I went on the Fed. Express website to track the package only to discover that the unit was sitting in a Fed. Express warehouse 20 min. from my home.  I called HP and was told that HP is not contracted with Federal Express  to deliver on weekends!  I called Fed. Express and they said that I could not go to the warehouse and pick the unit up as it was still in a container.  Ok, why was I promised I would have it by the next day if HP doesn't have a delivery on Saturday????


HP did refund the Fed. Express shipping fee but the unit was still delayed several days.


Also:  why oh why doesn't HP use American's on the phones to talk to Americans????  I am so sick of struggling to understand the customer service people because they are based in India!!!!  This makes the situation that much more frustrating.

0 Kudos
1 REPLY 1
SandyD
Level 7
946 876 11 88
Message 2 of 2
Flag Post
HP Recommended

Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Thanks!


  • Clicking the "Kudos star" to the left is a great way to say thanks!

  • When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation