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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2021 12:57 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Why is HP customer support so hard to access and why are they so inefficient in solving issues? Had to spend nearly two hours on the phone and laptop to be able to order a replacement charger which is still under warranty. They sent me the wrong part the first time and then they sent the two ends of the charger in different orders so I am waiting for the second part.

3 REPLIES 3

‎02-03-2021 03:00 PM

HP Recommended

@Hondo1733

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎02-11-2021 05:03 PM

HP Recommended

Still haven't received the part and now I am being told that it will be two more weeks before the part is delivered. That will make a total of five weeks since I originally ordered the part.

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‎02-19-2021 09:28 PM

HP Recommended

Still no part.

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