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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Hondo1733
Level 2
11 6 0 4
Message 1 of 4
344
Flag Post

Poor customer service

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Why is HP customer support so hard to access and why are they so inefficient in solving issues? Had to spend nearly two hours on the phone and laptop to be able to order a replacement charger which is still under warranty. They sent me the wrong part the first time and then they sent the two ends of the charger in different orders so I am waiting for the second part.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@Hondo1733

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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Hondo1733
Author
Level 2
11 6 0 4
Message 3 of 4
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HP Recommended

Still haven't received the part and now I am being told that it will be two more weeks before the part is delivered. That will make a total of five weeks since I originally ordered the part.

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Hondo1733
Author
Level 2
11 6 0 4
Message 4 of 4
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HP Recommended

Still no part.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation