cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
362
Flag Post

Poor quality product supplied

HP Recommended
HP Pavilion x360 - 14-ba104ne
Microsoft Windows 10 (64-bit)
  1. 01.09.2018 - Date of Purchase
  2. 19.09.2018 - Mouse pad stopped working. Wanted to replace the laptop as 1st repair has happened within 30 days of purchase. DOA report issued by Redington. Approached EMAX Azaiba. However, they did not have another HP brand laptop of the same configuration. 
  3. 04.10.2018 - Touchpad stopped working -  Touchpad replaced and windows re-installed.
  4. 03.03.2019 - Battery draining very fast - Battery replaced.
  5. 03.11.2019 - Some of the Keys in keyboard stopped working - Keyboard replaced
  6. 27.01.2020 - No display - Motherboard replaced

Out of 1 year Product warranty, repaired 3 times and out of 1 year Extended warranty till date repaired 2 times. The extended warranty is till 31.08.2020. I don't know whether there are any other parts in this laptop to be replaced except for the outer cover.  If HP genuinely feel that there is some manufacturing defect in the product, pls have the courtesy to replace or give an extended warranty period of 3 years. All repair work is done at Redington, Oman an authorised service centre of HP. U may call for all documents from the service centre for verification to get satisfied.  This has been purchased for my daughter for scoring high marks in Grade 12th. She is terribly upset by having this HP Laptop.  My email address is[edit]Hope I will get a reply.  Regards Biju 

0 Kudos
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,400 14,402 1,410 1,636
Message 2 of 2
Flag Post
HP Recommended

Hi @BRN1970

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation