This is Amit K. Singh from NDRI, Karnal. I am one of your customer using CQ40 laptop (s/n- [text removed for privacy], p/n-VQ969PA#ACJ), purchased on 22nd of December 2009 from S.K. Technology Karnal. I have noticed a very weak battery backup of my laptop so as to resolve I lodged a complain on 16th of December 2010. With the case id (4623713247) I visited to the nearest service center at Mughal Canal, Karnal. At that time the engineer had noticed just 20-25 minutes of battery backup but even after he declared it fit and un replacable. They told me that the battery is weak but not replaceable. Even after my request they did not show any concern and gave my system back to me after 24hours of their worthless examination. Within 10 days of their examination the battery gone wrecked and showing replaceable with 15min back up.
Second time I have consulted with cc executive on 6th Jan 2011 and they assured about resolving problem but again service center guys denied as my system is out of warranty so they cannot replace.
Now, two things which I really want to know that how a battery is pursuing good condition with having just 20min of back up and another thing is, if customer care executive cannot tell anything certain about the product then how they got the rights to harass their customer. They make me move and make me left my work for atleast 10 times but not a single time responds me positively.
I bought hp product not because it is cheaper but after getting positive feedback from my friends. They told me about the quality of hardware and the positive response of customer care towards any issue. Thereafter I made my mind to buy it. Students in our institution are buying atleast 200 of your laptops every year. But after having such irresponsible and annoying response of your customer service center, I am feeling very deep un-satisfaction on issues. So, how can I think about referring anyone else to buy your product after being harassed so badly.
I have already send this mail to Mr. Santokh Singh. And Today got a call from Mr. Kaushik a representative of InTarvo, Gurgaon but he is also giving me a similar kind of answer. My queries are the same.
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