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Level 3
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Private message limit & Tagging other people

HP Recommended
HP ENVY 15-j050tx Notebook PC
Microsoft Windows 10 (64-bit)

Hi community administrators,

I have two queries/problems.

  1. I cannot send more than one private message per day and on some days I cannot even send a single private message. Is there something wrong with my account? How can I increase my message sending limit?
  2. I understand that community members can only tag other community members from Level 6 onwards. I'm presently at Level 3 and this is a frustration for lower-level members. Lower-level members tend to have the most questions and it would add to their advantage if they can tag the members who are experts to their posts, thus a solution could be arrived to a question instantly. I appreciate it if the administrators can change this aspect of this HP community forums to tag other people.

Thank you. Hoping to get your valuable feedback and opinions.

 

Thanks.

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Message 2 of 6
Flag Post
HP Recommended

@Joz

 

 

You may have run into a temporary glitch, please let me know if you are still having issue sending PMs

The current PM limits are set as following:

  • Not more than 1 private message within 30 seconds
  • Not more than 5 private messages within 10 minutes
  • Not more than 20 private messages within 30 minutes

Cheers 

I work on behalf of HP
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Level 3
40 23 1 2
Message 3 of 6
Flag Post
HP Recommended

@Cheron-Z

I cannot even send a single private message today. The error returned with the maximum private message limit reached.

I don't understand and the issue still persists.

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Message 4 of 6
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HP Recommended

@Joz

 

Thank you for your patience.  I am having this looked into.  

 

Cheers

I work on behalf of HP
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Author
Level 3
40 23 1 2
Message 5 of 6
Flag Post
HP Recommended

@Cheron-Z

I tried but there seems to be an error or a problem that I cannot send even a single message. I used the Microsoft Edge browser. I tried during different times of the day(morning, evening, night) but still cannot send a single PM.

 

I tried sending different persons but to no avail. Moreover, I cannot even send you a reply to your private message.

 

Attached are the screenshots

Message limit.PNGMessage limit 2.PNG

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Message 6 of 6
Flag Post
HP Recommended

Hi Joz,

 

Thank you for your patience.  I believe I have found the problem.  I am going to send you a private

message.   Please let me know if you receive it.

 

Cheers

I work on behalf of HP
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