I was asked today by HP to rate my experience with HP customer "support." Here's what I wrote:
"HP could start by providing a product that works. The HP Pavilion 15 Notebook PC (Serial number: edited Serial by Moderator| Product number: J3X81AV) I purchased for over $600 does not consistently work. The 21-day )window to return the product is rapidly winding down and, although I have contacted HP Support often, is not near to resolution. Shame on HP, which used to be considered a top-class company."
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
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