Question about customer support

[Chripper]

(Please leave your partisan idealism at the door)

How would you rank HP customer service? I've checked, and apparently, it's amongst the worst ranked for customer service.

Personally, still perplexed as to why there's no email customer support. I'm the kind of person that only wants to speak to people on the phone when it's absolutely necessary. 

I know that there's a chat function, but if it's as bad as Twitter DMs, then I think I might stick with Dell, even if they did wreck my laptop (long story).

So, how would you rate HP customer service?

[a1696260]

Terrible from my experience. Its been 17 days of going around in circles and I still have not received a replacement for my faulty laptop within the return period based on lies and a "post sales support agent" who does not have the knack for reading and understanding emails before emailing back the same old useless message again. Steer well clear if you can.

[Riddle_Decipher]

@a1696260 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[robcasares]

I can't even reach a human. I get stuck in a loop of self help. I placed an order, I want to call someone or chat with someone about it and there is no way. This is the worst company ever

[Riddle_Decipher]

@robcasares If you wish to speak to someone, I suggest you follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

Good luck!