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- Re: Refund for HP Care Pack
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08-14-2020 03:18 AM
Hi,
Thanks,
Subbu2
Solved! Go to Solution.
Accepted Solutions
08-23-2020 01:28 AM
Hi,
It's been more than 3 weeks now and still no refund yet despite following up numerous times with the post-sales team, providing the list of events as per my earlier email where I cancelled on the day of purchase and being in line with your own terms and conditions.
Can someone help?
Thanks
Subbu
08-15-2020 03:44 PM
@Subbu2 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
08-23-2020 01:28 AM
Hi,
It's been more than 3 weeks now and still no refund yet despite following up numerous times with the post-sales team, providing the list of events as per my earlier email where I cancelled on the day of purchase and being in line with your own terms and conditions.
Can someone help?
Thanks
Subbu
09-14-2020 06:11 AM
In April 2017 we paid $160.86 including tax for an HP Care Pack Service Payment. Agreement no. CA0000445535490001. Payment date 26-APR-2017 ($160.86). We were informed that we are due a refund if no parts were needed there would be a refund if no parts were needed. No parts were needed during that time. As of this date, 15 months hence, we have not received a refund.
Jon Hazelton
09-14-2020 10:40 AM
@Jon1938 Thank you for the details, I have forwarded the information to the concerned team again and they will get back to you on this, shortly!
We appreciate your patience and hope you have a good day, ahead!
Riddle_Decipher
I am an HP Employee
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