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JDore
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Registration problem

HP Recommended

Greetings all!

 

I don't know who will actually read this, but I wanted to pass along a long story of trial and error to get registered.

 

For some reason, the registration page would not accept any of 4 different passwords! I tried different combinations of letters, numbers, and special characters, upper and lower case, quantity of characters - and no go! The website itself offered NO suggestions for password composition, a major oversight! I spent the better part of the afternoon trying to find someone to talk to or email for help - NO SUCH LUCK! I even called Lithium, the website operator - and got lost in their maze. I tried the HP CUSTOMER SUPPORT number - and no luck there - another voicemail jail mess. I tried the HP Sales number - that didn't work either.  I call the HP PARTS number and  I finally found a warm body in India to talk to - but he had no answers either. He just threw up his hands and said there is NO SUPPORT OPTION FOR THE HP FORUMS! Unbelievable!

 

So how did I finally succeed? I found the page "did you forget your password?" I submitted my email address and back came a link to setting a new password - and here I am! I'm not making this up!

 

Recommendation: provide some way to contact someone operating this website WITHOUT USING A PASSWORD! Some sort of general help number or email would have saved me a lot of aggrevation! 

 

Best regards,

 

Joe Dore

 

 

 

 

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