• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2021 03:55 PM

HP Recommended
Product: Pavilion gaming desktop TG01-0023w

Hey I've placed a order for a desktop on March 13 the shipment date was supposed to be April 2 and delivered by April 8th. Well now I got a email saying a delay happend and revised date is April 13 and will be delivered by the 19th. I'm wanting to know if a refund is possible if the order has been shipped nor began assembly.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2021 03:39 PM

HP Recommended

Once your order is placed, it cannot be edited. If a change is necessary after order placement, we have a limited amount of time (one hour) to cancel and resubmit the order. However, if your order has reached processing status, the order will not be cancellable.

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎04-06-2021 02:53 PM

HP Recommended

I ordered OMEN 30L Desktop GT13-0380t on Feb 16, 2021. It is supposed to ready to ship within Mar 02 and delivered by Mar  16. But first time revised shipment date delivered by April 8 now April 22.

Was this reply helpful? Yes No

‎04-06-2021 03:16 PM

HP Recommended

Wow so it was revised twice?

Was this reply helpful? Yes No

‎04-06-2021 03:36 PM

HP Recommended

Yes! 

Was this reply helpful? Yes No

‎04-06-2021 03:39 PM

HP Recommended

Once your order is placed, it cannot be edited. If a change is necessary after order placement, we have a limited amount of time (one hour) to cancel and resubmit the order. However, if your order has reached processing status, the order will not be cancellable.

Was this reply helpful? Yes No

‎04-06-2021 03:41 PM

HP Recommended

I called yesterday the operator guaranteed that I would ship on my revised date and possibly earlier. Hopefully... I made the guy say it 3 times, just for confirmation he told me they're getting parts for their warehouse comming in and mines is basically almost done being built.

Was this reply helpful? Yes No

‎04-07-2021 07:39 AM

HP Recommended

Frist time they guaranteed me delivered by April 8 too.

Now April 22!

Hope you get your desktop soon!

Good Luck!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.